RETURNS & EXCHANGES

We provide pure natural essential oils at the most affordable price. Quality and standards are the two most important aspects of our company on which we never compromise. But, there may be cases where you may not be satisfied with our products. In that case, you can return it back to us within 30 days of your purchase. We assure you 100 percent money back guarantee. 

If you are not satisfied with the product then you have two options of either exchanging or returning it. 

All of your money would be returned back to you. 

While exchanging or returning the oil, make sure it is in an unused state. 

The process of refunding can take as long as 10 to 12 business days. 

If the exchange or return of the product is done by the customer then he/she has to bear the transportation and shipping charges that would be involved in the return/ exchange process. Also note that the transportation and shipping prices that are mentioned on our site are at a discounted cost in which we pay from our side to the shipping company so that our customers don't have to bear an additional burden. However, these prices don't apply in the case of return or exchanges. In these cases, the customer would directly pay the original shipping and transportation costs which are without any discounts. Customers can tally these prices from FedEx site.

ORDER CANCELLATION

On account of unavailability of product, its depiction or price changes Allin Exporters preserves the right for cancellation of product order. Even those products that are accepted to deliver can be cancelled.

Prior information is provided to the consumer about the cancellation of order. No additional costs are charged for cancellation.

Consumer retains the full right to cancel the order before delivery of order by Consumer Support Services during working hours. After dispatch of product, order would not be cancelled and customers are required to accept it according to the terms and conditions. If payment of the product is failed then in that case, cancellation can be done.

PROCEDURE TO RETURN THE PRODUCTS

In case of damages, users can return their product but they are required to go through certain procedure in order to return it. In order to return the product, order Number, Picture of damaged product as well as a detailed reason for returning should be provided by you over the email.

After complete evaluation of the problem, suitable instruction and product/products can be returned to: B - 75, Sector 6, Noida, Uttar Pradesh-201301, India.

Customers are required to return the products only in its original packing by Allin Exporters at our return address given above. Order number should be labeled very clearly on the packing.


In case, any wrong information is provided to us by the customer like wrong contact number, wrong address, or any other such reason, he/she will be liable to pay the shipping and transportation cost which would be without any discounts and it would be the one which is charged by the shipping company.